How to Impress Important Clients that are Visiting
If you have a customer who spends quite a huge sum of money with you company, it is to your best interest to keep impress and keep them interested in your products and services. This is because they are providing your business with a good sum of money. At this point, you only want your relationship to grow but not sour.
It is beyond doubt that you have already given them the right impression on the first meeting and when they started using your product. It is also important that you keep them impressed when they visit again with your brand being at the forefront of their mind. Here are some few ideas that can offer you with some inspiration on how to impress your client.
Give your office a Spring Clean
The last thing that you want is inviting your client to visit your office when it is in a mess. That is why it makes sense to have the office professionally cleaned before inviting you customer to visit you. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also choose to have a new office look by either installing framed pictures or getting a new plant.
Have a Plan of Action
Importantly, you need to have a timetable of what you wish to do with your client during the day. You can, for instance, arrange a morning meeting with them, then a lunch break followed by a tour of the production facility or a demonstration of new products and services. You can schedule a dinner with them later on so as to strengthen the social bond.
Have them Picked and Dropped off at their Hotel
If your client is visiting from a different country, it is good to arrange for their transport to and from your premises. To completely impress them, you can have an executive chauffeur to take them around. If the cost of hiring an executive transport worries you then you shouldn’t be since the cost is not as high as hiring the same service from a local taxi firm. This is a way of giving you client a sense of importance and status and also showing them that you value them and their business as well.
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. It is important that you observe punctuality when meeting both new people as well as existing clients.
It is good that you prepare in advance before they can visit. Ensure that you have all the necessary agenda items available.